Articles:

Growing Your Business with Multiple Franchise Brands and Locations

Growing Your Business with Multiple Franchise Brands and Locations

Some people think that if you’re a franchise owner, that’s it. You own one franchise, and you’re almost a glorified employee who works for the franchisor. You aren’t really a business owner. You can never grow your business. You just have one stand-alone store in the franchise network, and that’s it. But that simply isn’t the case, as you may already know. Some franchise owners end up running businesses that operate and manage several different franchises. You could own a corporation that has five gas stations in a region, six restaurants and three clothing stores. No, it wouldn’t happen overnight, but the point is that some people do take that approach. Those people are often called master franchisees or area developers, and obviously, it takes a long time to get to that stage in one’s career, if you go that route. But the point is, being a franchise owner never means that you can’t grow and expand your business – and we tak ... read more

Your Check Engine Light is Talking To You. Are You Listening?

Your Check Engine Light is Talking To You. Are You Listening?

You would think that most drivers, if a check engine light came on, would take their car into be serviced – right away. Because it says check engine. But as you know, if you’ve been driving awhile and owned a few cars in your lifetime, that doesn’t always happen. People are busy. Sometimes money is tight. And if the car is still driving and seems okay, it’s easy to justify not taking your vehicle in. And the more days, weeks or even months that go by, the easier it becomes to rationalize. “The car is running fine,” you may be thinking, “and I have this money in the bank, and I don’t want to complicate my life with a big car repair bill. If it ain’t broke, don’t fix it.” But the problem with that thinking is -- it probably is broken! So, yes, fix it. And taking your car in now may save you from a far, far bigger car repair bill in the future. At Milex Complete Auto Care ... read more

Moran Franchisee of the Year – Milex Complete Auto Care Albert & Serina Daniel

Moran Franchisee of the Year – Milex Complete Auto Care Albert & Serina Daniel

Albert and Serina Daniel have a blueprint for success for the two franchises they own in Western Maryland.  The couple operates a Milex Complete Auto Care shop in Frederick and a Milex/Alta Mere co-branded store in nearby Boonsboro.  That blueprint has led to a fourth time winning the Milex Franchisee of the Year Award. As Albert was off in the garage working on a customer’s car, we caught up with Serina to discuss some of the secrets to their success.  If you’re looking to replicate the achievements that Serina and Albert Daniel have experienced, you may want to include the following strategies in your operations manual. Keep your employees happy. Beyond simply being the right thing to do, you know the saying – happy employees, happy customers. Plus, keep your employees happy, and they’re likely to stay, and then they’re likely to become experienced staff who keep your business running better than ever. Serina said that ... read more

Four Bad Car Habits to Break

Four Bad Car Habits to Break

We all have bad habits, and some of them are worse than others. And sometimes our bad habits can really hurt us, literally and financially. We see that sometimes at Milex Complete Auto Care. That’s why we thought we’d spotlight some bad car habits that a lot of people do – that can sometimes cause you to bring their car in to be looked at, far more than they had planned. What sort of bad habits are we talking about? Well, see if you ever do any of these. You ignore a potentially troubling sound coming from your car. Maybe it’s the brakes. A screeching sound. Perhaps it’s a banging sound. None of those sounds are good, but maybe you downplay their significance if your car is still running without a problem. If you’re hearing screeching when you’re braking, you probably need brake pads, and if you’re not careful, and the screeching continues, you may need to replace the brak ... read more

Buying a Used Car? Six Things to Look at First

Buying a Used Car? Six Things to Look at First

If you’ve ever put off an oil change, a tune-up or getting your brake pads replaced, you may have well thought, “Well, what’s the big deal, really?” Maybe it isn’t a big deal, depending on how long you have put off your car maintenance. But if you’ve ever bought a used car, what’s the first – beyond the price – that you find yourself wondering about? Boy, I hope the person who owned this car before me took good care of it… That’s something to keep in mind, the next time you ask yourself, “Is it really a big deal that I’m putting off getting my tires rotated and that I’m going to hold off on the oil change I’ve been putting off for a while now?” Yeah, it kind of is. It’s a big deal for your car, and you’ll likely be able to sell or trade in your car someday, if it is well maintained – rather than have to someday drive it, or have it towed, into a salvage yard. Are you ... read more

Five Things to Teach Your Teen About Car Maintenance

Five Things to Teach Your Teen About Car Maintenance

When you are teaching a teenager to drive, you’re naturally focused on some of the most important things about being behind the wheel. Like, maybe you’re constantly shouting, “The brake is on the left. The LEFT!” But somewhere in the middle of showing your teenager how to drive and handing them the car keys to motor off to who knows where on their own (unless you have a tracking device on their phone), you really should show your teenager how to take care of a car – especially if they have their own wheels. You don’t want to someday pick up your kid, waiting for you on the side of the road, and learn that he’s never had the oil changed. So, with that in mind, here a few things you might want to remind your teenager to do when taking care of a car. Get the oil changed. We’ll start with the easiest and most obvious thing first. You know it’s important. Your teenager probably knows, too, but if you never discuss get ... read more

Happy Brake Safety Awareness Month!

Happy Brake Safety Awareness Month!

August is Brake Safety Awareness Month, which is a great time to make sure your car’s brakes are in proper working order.  Although the issue of if your brakes are functioning correctly sounds like an easy question, there are several things to monitor when looking and listening for signs that perhaps you need new brakes. Are you seeing or hearing the following? Thin brake pads. You can actually tell by looking at your brakes if you likely are going to have problems. All you need is a ruler. If your brake pads are less than a quarter of an inch thick, you should replace them. Low brake fluids. If the brake fluid level in the master cylinder is low, you may have a problem. Another red flag that you probably need new breaks is if there’s a copper content of 2000 ppm or greater in your brake fluid. Scraping or grinding noises when you press down on the brakes. If you hear this, it’s time to get brake pads as soon as possible. If you don’t, you could do enou ... read more

Why Invent the Wheel? Franchise It, Instead

Why Invent the Wheel? Franchise It, Instead

If you’ve thought many times about starting a business but quickly dismissed the idea, there are probably some logical reasons holding you back.  Fear of failure, having the proper guidance and being able to market and sell your product or service could all be reasons why you hesitate in starting your own business. One possible solution to overcoming many of these fears is by looking into franchising. That is, running a business that is part of a regional or nationwide company. As you presumably know, McDonald’s is a franchise. So is Subway, Ace Hardware and Circle K. In fact, there are over 3,000 types of franchise brands in a wide range of industries. When you own a franchise, you’re the business owner – but it’s a little similar to being a condominium owner. In that situation, you own the property and have a lot of leewa ... read more

Why Your Car Needs Oil

Why Your Car Needs Oil

Everyone knows a car needs oil. But you may not know why your car needs oil, and if you don’t know, it becomes easier to put it off. After all, the thought is you’ll get around to it sooner or later. A little later may not hurt your car – too much. But again, there are good reasons to take your car’s oil needs very seriously. Your oil keeps your engine working smoothly. We at Milex Complete Auto Care aren’t just talking figuratively but also literally. Your engine has a lot of metal parts that move and rub against each other. When your car engine is properly lubricated, the metal against metal isn’t an issue. Everything works, and your car moves. But without oil – if you just stopped getting oil – eventually, those metal components would rub up against each other, create friction, heat and a lot of trouble. Things in your engine would break. This leads to your car having ... read more

Why You Shouldn’t Put off Repairs and Replacements

Why You Shouldn’t Put off Repairs and Replacements

“It’s time to get that replaced.” Those are words that no car owner wants to hear. After all, replacing – or repairing -- a car part means that you’re going to spend money, and if you’re short on cash, you may understandably be tempted to put off getting something fixed. After all, if your car is fully functioning, and money is tight, why not wait a little while longer? Indeed, sometimes the answer is, “Why not?” But, take it from us, at Milex Complete Auto Care, unfortunately, sometimes the answer is: “It better not be much longer.” That’s because some car parts, when they start weakening, can set off a chain reaction and cause other problems with your vehicle. Sometimes trying to save a $60 repair job can translate into a few months from now, or in even a few days, having a $600 problem. Putting off a car repair or delaying in getting a car part replaced is often aki ... read more

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