Albert and Serina Daniel have a blueprint for success for the two franchises they own in Western Maryland. The couple operates a Milex Complete Auto Care shop in Frederick and a Milex/Alta Mere co-branded store in nearby Boonsboro. That blueprint has led to a fourth time winning the Milex Franchisee of the Year Award. As Albert was off in the garage working on a customer’s car, we caught up with Serina to discuss some of the secrets to their success. If you’re looking to replicate the achievements that Serina and Albert Daniel have experienced, you may want to include the following strategies in your operations manual. Keep your employees happy. Beyond simply being the right thing to do, you know the saying – happy employees, happy customers. Plus, keep your employees happy, and they’re likely to stay, and then they’re likely to become experienced staff who keep your business running better than ever. Serina said that ... read more
We all have bad habits, and some of them are worse than others. And sometimes our bad habits can really hurt us, literally and financially. We see that sometimes at Milex Complete Auto Care. That’s why we thought we’d spotlight some bad car habits that a lot of people do – that can sometimes cause you to bring their car in to be looked at, far more than they had planned. What sort of bad habits are we talking about? Well, see if you ever do any of these. You ignore a potentially troubling sound coming from your car. Maybe it’s the brakes. A screeching sound. Perhaps it’s a banging sound. None of those sounds are good, but maybe you downplay their significance if your car is still running without a problem. If you’re hearing screeching when you’re braking, you probably need brake pads, and if you’re not careful, and the screeching continues, you may need to replace the brak ... read more
When you are teaching a teenager to drive, you’re naturally focused on some of the most important things about being behind the wheel. Like, maybe you’re constantly shouting, “The brake is on the left. The LEFT!” But somewhere in the middle of showing your teenager how to drive and handing them the car keys to motor off to who knows where on their own (unless you have a tracking device on their phone), you really should show your teenager how to take care of a car – especially if they have their own wheels. You don’t want to someday pick up your kid, waiting for you on the side of the road, and learn that he’s never had the oil changed. So, with that in mind, here a few things you might want to remind your teenager to do when taking care of a car. Get the oil changed. We’ll start with the easiest and most obvious thing first. You know it’s important. Your teenager probably knows, too, but if you never discuss get ... read more
August is Brake Safety Awareness Month, which is a great time to make sure your car’s brakes are in proper working order. Although the issue of if your brakes are functioning correctly sounds like an easy question, there are several things to monitor when looking and listening for signs that perhaps you need new brakes. Are you seeing or hearing the following? Thin brake pads. You can actually tell by looking at your brakes if you likely are going to have problems. All you need is a ruler. If your brake pads are less than a quarter of an inch thick, you should replace them. Low brake fluids. If the brake fluid level in the master cylinder is low, you may have a problem. Another red flag that you probably need new breaks is if there’s a copper content of 2000 ppm or greater in your brake fluid. Scraping or grinding noises when you press down on the brakes. If you hear this, it’s time to get brake pads as soon as possible. If you don’t, you could do enou ... read more
Everyone knows a car needs oil. But you may not know why your car needs oil, and if you don’t know, it becomes easier to put it off. After all, the thought is you’ll get around to it sooner or later. A little later may not hurt your car – too much. But again, there are good reasons to take your car’s oil needs very seriously. Your oil keeps your engine working smoothly. We at Milex Complete Auto Care aren’t just talking figuratively but also literally. Your engine has a lot of metal parts that move and rub against each other. When your car engine is properly lubricated, the metal against metal isn’t an issue. Everything works, and your car moves. But without oil – if you just stopped getting oil – eventually, those metal components would rub up against each other, create friction, heat and a lot of trouble. Things in your engine would break. This leads to your car having ... read more
“It’s time to get that replaced.” Those are words that no car owner wants to hear. After all, replacing – or repairing -- a car part means that you’re going to spend money, and if you’re short on cash, you may understandably be tempted to put off getting something fixed. After all, if your car is fully functioning, and money is tight, why not wait a little while longer? Indeed, sometimes the answer is, “Why not?” But, take it from us, at Milex Complete Auto Care, unfortunately, sometimes the answer is: “It better not be much longer.” That’s because some car parts, when they start weakening, can set off a chain reaction and cause other problems with your vehicle. Sometimes trying to save a $60 repair job can translate into a few months from now, or in even a few days, having a $600 problem. Putting off a car repair or delaying in getting a car part replaced is often aki ... read more
It’s always fun to drive a new car off the lot.
It’s not always fun to pay for it.
In fact, paying for a car is unfortunately getting less enjoyable, for a variety of reasons. Cars are getting more expensive. According to the Kelley Blue Book, the average price of a new passenger vehicle jumped 3 percent in the last year, to $33,845. And, again, that’s just the average. Many people spend far more on a new car. It’s taking us longer to pay off our cars. Last year, an analysis from Edmunds.com revealed that drivers are now spending more than ever in history to pay off their loans. The average length of time to pay off a car ... read more
As frigid temperatures around most of the country whisked out last year and welcomed in 2018, we are reminded of the importance of taking care of our cars in these freezing conditions. Just as you might have made the resolution to lead a healthier lifestyle, pledge your loyalty to your vehicle this new year with routine maintenance and these need-to-know winter car care tips from Milex Complete Auto Care. Coolant
Coolant, which is a mixture of antifreeze and water, is extremely important as it keeps your vehicle’s engine from freezing in cold temperatures and reduces corrosion. It is recommended that coolant be flushed and refilled every two years, but this may vary depending on the make and model of your vehicle. Be sure to check coolant levels and examine your engine for potential leaks early in the season. Remember, a 50/50 blend of antifreeze ... read more
As the weather gets colder, you'll likely see your car run less efficiently, so make the most of your mileage and hit the road. From weather conditions to driving habits, these factors can add up to a big drop in mileage. Winter Is Tough on Your Vehicle Cold weather means cold engines. As the temperature outside lowers, it will affect your car and the temperature of your engine as it sits in the driveway or garage. That means when you start your car it will take longer for the engine to heat up to the optimal performance temperature. When running below optimal temperature, the engine uses fuel less efficiently. Your battery performance may also struggle in colder weather. As a result, you may find your alternator has to work harder to keep the battery charged. This means your car is not running as efficiently as it may have in warmer months. During the fall, your tire pressure light m ... read more
The spirit of the holiday season is about more than presents, food and family. The holidays are also a time when we help those who are less fortunate than us. This time of year can be an especially difficult time for families with low incomes or those reeling from a sudden turn in their fortunes. When the holiday spirit moves you to help, it can pay to listen. Mr. Transmission/Milex franchisee Ronnie Weiss has been doing exactly that for more than 25 years. Ronnie has become a fixture in the Houston community not just for his automotive expertise, but for his generous spirit toward his neighbors. He recently assisted a local horse trainer with transmission repairs on her car after health and financial difficulties left her unable to work and pay for the service. We caught up with him ... read more